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Privacy & Cookies

The The Exeter Travel Clinic (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We hope that this policy and all the material on our website are accessible and written in plain English. However, we appreciate that some of the language or terms used may be technical or difficult to understand. If you are in any doubt, you are welcome to ask and we will do our best to explain further. Please contact the data controller for further information.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is *******.

Our Approach

We are fully committed to compliance with the Data Protection Act 1998. Any personal information which you volunteer to us, will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Act 1998.

We will:

  • only process information with your knowledge
  • only collect and process information when we actually require it
  • ensure that your information will only be seen by people who need it to provide the services you request
  • ensure that it is only kept for as long as required
  • make decisions on you using reliable and current information
  • take steps to keep your information safe from unauthorised disclosure
  • provide you with a copy of your personal information on request
  • correct any inaccuracies as soon as possible
  • deal with any disputes promptly

These principles apply whether we hold your information on paper or in electronic form.

Further information on how we use information is contained in this privacy policy.

One more point is very important to us: We will never sell your details on to any third party for marketing purposes.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site (our site). This includes information provided at the time of giving instructions, subscribing to our services, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete feedback surveys that we use to monitor and improve our services, although of course you do not have to respond to them.
  • Details of transactions you carry out through our site (including by the use of email) and of the fulfilment of your instructions.
  • Details of your visits to our site and the resources that you access.
  • IP addresses and cookies

Technical Information

Technical information differs from the other information discussed in this policy as it does not identify any individual. It is not our policy to attempt to identify individuals from their use of our website.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern
  • To store information about your preferences, and so allow us to customise our site according to your individual interests
  • To speed up your searches
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

It is our policy never to disclose such technical information in respect of individual website visitors to any third party unless obliged to disclose such information by a rule of law. The technical information will be used only by us and our service providers, and only for statistical and other administrative purposes.

You should note that technical details, which we cannot associate with any identifiable individual, do not constitute “personal data” for the purposes of the Data Protection Act 1998.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our service providers. Such staff maybe engaged in, among other things, the fulfilment of your instructions, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

We recognise that your privacy and data are important. Therefore, when we choose our service providers, we will take steps to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

Firstly and most importantly to us, we would like to reiterate – we will never sell your information to a third party for marketing purposes.

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer
  • To provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
  • To carry out our obligations arising from any contracts entered into between you and us
  • To allow you to participate in any interactive features that we may provide, when you choose to do so
  • To notify you about changes to our service.

If you do not want us to use your data in this way, please let us know. Further information on how to contact us is provided below.

Disclosure of your information

We may disclose your personal information to third parties:

  • in accordance with your instructions
  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
  • if The Exeter Travel Clinic or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or
  • to protect the rights, property, or safety of our business, our staff, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. You are advised to check this page for updates regularly.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to